Refund and Return Policy

Last updated: July 20, 2026

Thank you for shopping with G2 Homestead. We want you to be happy with your order and confident in the products you receive. This policy explains how refunds, returns, exchanges, and order issues are handled.

Returns

Because many G2 Homestead products are food-related, consumable, or handmade in small batches, we may not be able to accept returns on opened or used items.

If your item is unopened, unused, and in its original condition, please contact us within 7 days of delivery to request a return review.

Return requests are handled case by case.

Damaged or Incorrect Orders

If your order arrives damaged, leaking, missing an item, or incorrect, please contact us as soon as possible. Include your order number, a short description of the issue, and clear photos of the product and packaging.

We will review the issue and may offer a replacement, refund, store credit, or another reasonable solution.

Refunds

Approved refunds will be issued back to the original payment method when possible. Processing times may vary depending on your bank or payment provider.

Shipping charges may not be refundable unless the issue was caused by an error on our part.

Exchanges

If an exchange is approved, we will provide instructions for the next step. Exchanges depend on product availability, especially for small-batch or seasonal items.

Opened Products

For safety and quality reasons, opened extracts, infused oils, food products, personal care products, soaps, candles, detergents, or other consumable/home goods may not be eligible for return unless they arrived damaged or there was an issue with the order.

Customer Responsibility

Customers are responsible for providing accurate shipping information. G2 Homestead is not responsible for orders delayed, returned, or lost due to an incorrect address entered at checkout.

If a package is returned to us because of an incorrect or incomplete address, we will contact you about available options. Additional shipping charges may apply.

Shipping Damage

Please keep the product, packaging, and shipping materials until the issue is resolved. Carriers may require photos or inspection for damage claims.

Cancellations

If you need to cancel an order, contact us as soon as possible. We will do our best to help, but orders that have already been processed, packed, shipped, or prepared for pickup may not be eligible for cancellation.

Final Sale Items

Some sale items, seasonal products, custom items, opened goods, or limited-batch products may be final sale. If an item is final sale, it may not be eligible for return or refund unless it arrives damaged or incorrect.

How to Start a Request

To request help with a return, refund, damaged item, or incorrect order, contact G2 Homestead through the contact page on our website. Please include your order number and details about the issue.

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